📦 Shipping & Returns FAQ
Last Updated: January 2, 2026
🐶 Where do you ship from?
All orders ship from British Columbia (Canada) packed with love, care and under corgi supervision.
🇨🇦 Where do you ship?
At the moment, we ship within Canada only.
We’re actively working toward offering international shipping once tariff and customs details are finalized. Thank you so much for your patience!
🚚 How much is shipping?
Canada:
- Stickers: $3.50
- 4×6 art prints: $4.99
- 8×8 / 8×10 art prints: $7.99
✨ Free standard shipping on orders over $35
Tracked shipping options are available at checkout.
⏱️ How long will my order take to ship?
About 3-9 business days. Please be mindful that these are estimated delivery times; they apply after your order has been dispatched. Your order could be delayed due to external factors such as poor weather conditions.
📬 Will my order be tracked?
- Tracked shipping is available as an option at checkout
- Free shipping orders may ship untracked but you can add on tracked shipping
- You’ll receive a tracking number if your shipping method includes one
❗ Are returns or exchanges accepted?
All items are final sale. We do not offer refunds or exchanges.
📦 What if my order arrives damaged or goes missing?
Replacements will be issued for:
- Orders that arrive damaged
- Lost tracked orders (once confirmed). If your order is untracked unfortunately, it is out of our control, and the order will not be refunded or replaced.
Please contact us with your order number and photos (if applicable), and we’ll be happy to help.
🐾 Still have questions?
Feel free to reach out hello@mochidays.ca — Mochi’s customer service team is always happy to help between naps.